Terms of Use
These Terms of Use ("Terms") govern your access to and use of photonmatrixlab.com (the "Website"), the Photon Matrix brand website. In these Terms, "Photon Matrix", "we", "us" and "our" refer to the operator of the Website. The Website provides information about Photon Matrix laser mosquito-control devices, accessories, product updates and support resources. By using the Website, you agree to these Terms to the extent permitted by applicable law.
1. Who May Use the Website
You may browse the Website to learn about Photon Matrix products and access support information. To place an order or enter into another binding agreement, you must have legal capacity under the laws applicable to you. If you act on behalf of a business or organisation, you must be authorised to do so. Use of the Website must comply with applicable laws.
2. Product Information and Availability
The Website may describe Photon Matrix Blue Laser and Infrared versions, compatible accessories, app functions and related services. Features, specifications, compatibility, availability and package contents may differ by model, version, market or production stage. Check the information for the exact product you intend to purchase.
Images, illustrations, demonstrations and videos may show prototypes, optional accessories or particular test conditions. An item shown alongside a device is included only if it is listed in the applicable package contents. We aim to present accurate information and correct errors when identified. Website updates do not, by themselves, change the specifications or commitments agreed for an existing order.
Mosquito detection and control performance may vary with placement, surroundings, obstructions, insect characteristics, operating conditions and the model used. Demonstrations do not guarantee the same result in every setting or a completely mosquito-free environment.
3. Online Store, Orders and Separate Sales Terms
Our online store is available at store.photonmatrixlab.com. Before purchasing, review the product description, selected version, package contents, price, shipping information and applicable cancellation, return and warranty policies displayed in the store.
The seller responsible for an order is the legal entity identified in the applicable sales terms, order documentation or invoice. Order acceptance and contract formation follow the store's applicable sales terms. Enquiries submitted through the brand Website do not themselves place or confirm an order.
If these Website Terms conflict with the sales terms agreed for a purchase, those sales terms govern the purchase, subject to applicable mandatory law. Crowdfunding contributions or orders made through another platform remain subject to the relevant campaign terms and platform rules; publication of these Terms does not replace those arrangements.
4. Preorders and Production Updates
Some products may be offered on a preorder basis before they are ready for dispatch. Any preorder status and estimated shipping schedule should be reviewed on the relevant product and checkout pages before payment. An estimated dispatch date is different from the delivery date at your address.
Production schedules and delivery estimates may be affected by testing, component supply, manufacturing, transport or customs processing. General production updates describe progress and do not, on their own, confirm that a particular order has shipped.
If an order is delayed, the seller must handle notifications and any required consent, cancellation or refund options in accordance with the applicable sales terms and mandatory law. A revised estimate does not by itself waive your rights or authorise an indefinite delay.
5. Prices, Shipping and Import Charges
Prices, discounts, currencies, available payment methods and shipping charges are those presented for your order in the store. Offers may be limited by time, region, product or availability. A free-shipping offer applies only to the products and destinations covered by that offer.
Taxes, import duties, customs clearance charges and other destination costs are handled according to the disclosures and terms applicable to your purchase and local law. These Website Terms do not impose additional charges that were not properly disclosed. Provide accurate contact and delivery details so the seller can process and support your order.
6. Device Use and Safety
Photon Matrix products are intended for mosquito control in the settings permitted by the instructions for the relevant model. Before installation or use, read the supplied user manual, warning labels, power requirements, placement guidance and operating restrictions.
- Use only power supplies, cables, accessories and installation methods specified as compatible with your model.
- Do not deliberately direct laser output towards eyes, people, animals, vehicles or aircraft.
- Do not open or modify the laser assembly, disable protective features, or bypass sensors or safety interlocks.
- Follow the model-specific instructions for placement near children or pets and for any outdoor use or exposure to moisture.
- If the device is damaged, behaves abnormally or displays a safety warning, stop using it and consult the manual or contact support before resuming operation.
Detection systems and automatic protective features do not replace the operating instructions or responsible use. An invisible beam must not be assumed to be harmless. Promotional descriptions are not a substitute for model-specific safety instructions and do not establish certification or regulatory approval in a particular country.
Photon Matrix products are not presented as a means to diagnose, treat or prevent mosquito-borne disease. Do not rely on a device as your only protection in situations where mosquito exposure presents a health risk.
7. App, Firmware and Downloadable Resources
The Website may provide access to user manuals, installation files, app links, firmware information and other support resources. Download software only from sources identified by Photon Matrix and confirm compatibility with your device model, hardware version and phone or operating system before installation.
Some functions may depend on a compatible device, app version, network connection, permissions or regional availability. Follow the applicable installation and update instructions. Separate software licence terms or app-store terms may apply and should be reviewed when provided.
We may release updates to address faults, improve security or change functionality. Nothing in these Terms permits us to remove functionality promised for an existing purchase in breach of the applicable agreement or mandatory law. Instructions and resources should be used with the model and version for which they were issued.
8. Privacy and Information You Provide
When you submit an enquiry, request support or use connected services, provide accurate information and only materials that you have permission to share. Do not submit passwords, full payment-card details or unnecessary sensitive personal information through general enquiry forms.
Our applicable Privacy Policy explains how personal information is handled. Where the app or connected device collects information, consult the privacy notices supplied for that service. These Terms do not replace those notices or any consent required by law.
9. Acceptable Use
You must not use the Website to:
- Carry out fraud, impersonate another person or falsely claim to represent Photon Matrix;
- Distribute malware, interfere with the Website or attempt unauthorised access to systems or accounts;
- Bypass access controls or collect personal information without a lawful basis;
- Submit unlawful, infringing, threatening or deliberately misleading material;
- Reproduce or redistribute Website content in a way that infringes intellectual property rights or misleads others about product origin or authorisation.
These restrictions do not limit activities that applicable law expressly permits.
10. Intellectual Property and Submitted Materials
Photon Matrix branding, Website text, images, videos, graphics, manuals and software are owned by us or used with permission, unless stated otherwise. You may view the Website and download resources made available for your personal use, product evaluation or authorised use and maintenance of your device. Keep relevant copyright and safety notices intact.
Other commercial reproduction, republication or use of our branding requires the relevant rights holder's permission unless permitted by law. Access to the Website does not grant ownership of any trademark, patent or other intellectual property.
You retain ownership of materials you provide, such as support photos, videos and feedback. You allow us to use those materials as needed to address your request and provide the related service, subject to applicable privacy obligations. Submission of support materials alone does not give us permission to use your name, likeness or materials in public marketing.
11. Third-Party Links and Services
The Website may link to payment services, app stores, crowdfunding platforms, social media or other third-party websites. Those services are subject to their own terms and privacy practices. A link does not mean that we control all information or services on the linked site.
Before paying or sharing personal information, check the destination and seller identity. If you are unsure whether a website or offer is associated with Photon Matrix, contact us through the contact information published on our Website.
12. Website Availability and Responsibility
We aim to keep the Website useful and accurate, but access may occasionally be interrupted by maintenance, technical faults or circumstances outside our reasonable control. To the extent permitted by law, we do not guarantee continuous availability or that all Website content will be free from errors.
To the extent permitted by applicable law, we are not responsible for losses caused solely by interruptions or events outside our reasonable control, or for losses that were not reasonably foreseeable as a consequence of our breach of these Terms. Any limitation applies only where lawful and appropriate to the circumstances.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, defective products where liability cannot lawfully be limited, or any other liability that cannot be excluded under applicable law. These Terms do not replace product warranties, restrict statutory consumer remedies or remove obligations under an applicable sales agreement.
13. Restrictions on Website Access
We may take proportionate steps to restrict Website access where reasonably necessary to address unlawful conduct, a security threat or a material breach of these Terms. Where appropriate and practicable, we will provide notice. Restricting Website access does not itself cancel an existing order or remove applicable refund, warranty or other statutory rights.
14. Questions, Complaints and Applicable Rights
If you have a concern about the Website, contact us so we can try to resolve it. For an order, include your order number and use the support contact shown in the store or your order documentation. For a device issue, include the model and a description of the problem without sharing unnecessary personal information.
These Terms are subject to applicable law, including mandatory consumer protections. They do not require you to waive any right to bring a claim before a court or authority available to you under applicable law. Any governing-law or dispute provision applicable to a purchase is set out in the relevant sales agreement and remains subject to mandatory legal protections.
15. Changes to These Terms
We may revise these Terms and publish the updated version with its effective date. Where legally required, we will provide additional notice or seek consent for material changes. Changes apply prospectively and do not retrospectively alter an existing order or remove accrued rights. Continued Website use constitutes acceptance only to the extent permitted by applicable law.
16. Contact Photon Matrix
For Website questions, product information or help finding the appropriate support channel, use the contact options published on our Website. For purchases, consult the seller and support details provided with your order.
Photon Matrix
Brand website: https://photonmatrixlab.com/
Online store: https://store.photonmatrixlab.com/